Hotel not at ALL the same as advertised

Hope you can help ...this is the message I mailed to Booking.com last week already with no reply

Good day

I have posted a letter yesterday to Booking.com as well, but I have not received any feedback or even just an acknowledgment.

I am contacting you for I insist on my money back for a reservation that I could not use due to the HORRIBLE room in your hotel where I could not stay.

1. We arrived at the HOTEL just after 7 to book in. We could not book in due to load-shedding. We accepted that and went out for supper. 2. At our arrival we were shocked: a. The reception did not have any furniture in – there were only one or two chairs… This was not even 1% of how these rooms were advertised. b. We were informed that they could not give us a key – the keys were not working. c. We waited for a very long time for someone to take us to the room. d. The elevator is so old – I wonder what will happen if a safety inspector comes to the HOTEL and check this shady elevator. e. The room – O MY WORD. It looked and smelled like a brothel. i. The linen on the bed was filthy ii. The Windows had cracks in, the mirror was cracked iii. The room was so small that the bed took up the whole room 3. Attached …the pictures of the add, and the real room 4. I request a full refund from the HOTEL. 5. We could not even think of sleeping in this filthy disgusting room 6. Please contact me urgently to arrange payment. 7. And to top it all, the employees can not even speak proper English – or they were “high on something”

I will not leave this here – I have never in my life felt so disgusted.