HORRIBLE SERVICE FROM BOOKINGS.COM

We made a booking for vacation at 209 AZURE BIG BAY Cape Town. We arrive at 2pm the owner of the apartment number 209 Azure is there, she sends her son/cousins/nephews to get their stuff they come down with boxes, pool noodles and bags. She then handed the keys over to us we go inside the place was left in horror. We then phoned booking.com they informed us they can only let us know with in 4 hours if they can move us. We left to go to PEP to buy new bedding as the bedding was never washed or replaced. Back at the apartment we tried to change the bedding the mattrass had brown stains on it. We phoned the owner CHARMAINE numerious times no answer. She phones back just let the phone ring once and puts the phone down. We then sent her pictures of stains on the carpet and the mattress and the hair all over the place, she replies with no its our hair, we dont have that type of hair. Within 5 minutes of checking in we allready did not want to sleep there as it was dirty. Bookings.com also doea not want to give a refund even after sending them pictures. Terrible