Horrible Service & Experience by Booking.com

We are disappointed in Booking.com as we've booked accommodation through them (Mihandzu Guest House Hazyview)

False advertising, as per their website. Mihandzu is listed as a three star guesthouse, however this needs to be a minus 3 star. Structural damage to property. Our bed was full of spiders, flees, dirt & our roof was falling apart & leaking.

Our toilet was leaking when we asked the guesthouse to fix it the manager said it was because of Loadshedding which is untrue.

We've decided to not even sleep there & found another place to stay so we paid double therefore demand a full refund by Booking.com as we've trusted them & their website.

We've emailed Booking.com customers service & received an email back stating that the email address is not being monitored (So how is that for bad customer service)

We've also given the guesthouse a bad review (With photos) on Booking.com website however no reply from either companies.