Horrible service at Modern Seaview Apartments in Port Elizabeth

I was completely disgusted and humiliated by one of the establishments under booking.com called Modern Seaview Apartment in Port Elizabeth.

I was asked by friends to assist with booking accommodation in PE where I am staying. Unfortunately the person I normally refer them to could not assist so I had to search for alternative accommodation.

Not very fami**** with booking.com (although I used the 2 or 3 times before) I found a place. From the word do myself and the owner had some personality clashes because I was not impressed with no cleaning services offered over the weekend but I grinned and bear because I knew it was not for me. Unfortunately I could not cancel because it was 2 day before they need to check in and I would loose the full amount paid.

After paying to booking.com I assumed all communication from establishment would be telephonically or via email. Having had a hectic weekend I scan read information on the App.

Because of her rudeness and attitude I decide to give the gentlemen her contact number to liaise with her directly. She was so rude telling my friend she don’t appreciate him calling her because she has no business with him. He needed to find out if there is anything else.

Against my better judgment I called her again and to her that her attitude towards her guests were unacceptable. We got into changing of words because she was now telling me about the copies of ID and R2000 breakage fee that is due. Told her that the guys are already on the road and seeing that the website indicate the accept cash the can pay there on arrival and produce ID cards. She got so rude and actually dropped the phone in my ears which is when I decide no more from me.

When my friend arrive in PE they went to the establishment only to find that she is not there and she is refusing to take their call or the calls from the security gaurds.

I was occupied and could not meet up with the immediately so they had to wait for 2 hours. I went to police to open a case and police escorted me to the place. Only the be met with the same hostility becuase she told the police she don’t appreciate them using the establishment phone to call her, they must use there own phones and she dropped the phone.

The went to the Police station to make contact with them. She told them she will not allow us access due to R2000 not paid and copies of ID.

She told them I must collect my refund from Bookinf.com.

Long story short I contacted booking.com and was told they need to speak to the owner. After 3 days I followed up and they were still awaiting a response from her to the a email

They eventually got back to me after I had to call again only to tell me I must contact the owner.

This is after the inconvenience she inflict upon. My friend who is pensioner. They had to run around to find alternative accommodation which they fit around 9H30 that night.

I don’t know the eatablishment or the owner. My connection to her is thought their website so I am say they should refund my money because despite everything fly friend were willing to pay the R2000 and provide proof of identification.

I am disgusted that booking. com now shift the blame while the money is still in their account.