Highly disappointed in Booking.com

My partner and i used our last cents to book for a place for a weekend getaway, an email confirming the booking came thru and money was taken out of my account. I called the number on the email but who ever answered told me we will get the keys in the lock box. I called again the next day but thd number was not going thru , it only rang once and goes straight to voicemail.we used a different number and it rang and the lady then advised us that her place is no longer on booking.com and its been months now. We called Booking.com and the only thing they could tell me was that they will help me look for another place and mind you they expect me to pay for this place they helping me look for but my concern now is that I don’t have another R3000 to book another place and this was not my fault it was actually Booking.com’s fault . They can’t even provide us we shelter even after taking our money. They said we will get the money back with 48 hours or 15 working days . We now have to sleep at the airport or start calling friends to help us get people they know in Cape Town who might be willing to assist us . If anyone knows how i can take this matter further please assist.