Helpless & Disappointing

Booked and received confirmation email on 26 Jan. Arrive after hours of driving and check in at guesthouse-less than an hour later got kicked out and have to find another place at night. Guesthouse says booking was made through booking.com so I should call to get refund. Call and told they need written confirmation from guesthouse. Guesthouse stops answering calls. Weeks later I call to follow up -told yet again to call guesthouse myself and request written confirmation. Finally new lady picks up and says the person who handles my booking was recently let go and can’t be gotten a hold of so she won’t confirm cause she wasn’t there…Camera footage? Call logs? Emails?bank statements ? There’s all the proof in the world to corroborate this mess but booking.com chooses to do nothing despite everything.

It’s now 27 March and still no refund. Bad customer service from both sides Forced to go back and forth to get my money back for service not rendered. Ridiculous