Got charged despite [URL Removed] losing my booking

To whom it may concern,<br> <br> I made a booking at a hotel in Amsterdam for the 8th of March. I didn't receive my e-mail confirming my reservation, but my booking appeared online so I was happy. One day all my bookings disappeared from my profile. I managed to retrieve all but this one. After mailing customer services numerous times, Gary assured me that there is no booking on my name for Amsterdam. I then made a new reservation at another hotel. When the 8th passed, my credit card was charged with the accommodation fee. I once again mailed customer service and received the most generic response ever despite sending them all the details of my query. After following up, I eventually received a satisfactory response stating that I only need to send proof of my credit card statement to show the charge. I sent it immediately, but I haven't had a response in the last 8 days, despite replying and also mailing customer service again. <br> <br> I love [URL Removed] but I am extremely disappointed in how this whole situation is being handled. Please put me into contact with someone competent.<br> <br> Kind regards,<br> <br> Cornelius<br> <br> Please contact me at [Email Removed]