Frustration is a understatement

We have been advertising our accommodation with Booking.com for years. This is the first time that we are having endless problems with them. Not sure what is happening.

Last couple of months there is always an issue with the invoicing. With all cancellation and no show's we waive the fee's. But then we still get invoiced for commission. Even through we waived any fee's and pay the customer back in full. This has never been an issue before.

We all so got an extra invoice after we had paid. Saying that there was an issue with their billing system. After countless calls and messages, we still did not know what the extra charge was for.

You are forced to pay your invoices, otherwise they put a hold on your listing. No bookings can come through.

When you call, you can not speak to anyone official. You are always speaking to someone who is in training.

Frustrating and disappointed.