False adverti*****t and poor service

Disappointing and Frustrating Experience at Casablanca

I am writing to express my extreme disappointment and frustration with my recent booking experience at Casablanca. Despite paying in full for a private room, I was allocated the wrong room upon arrival, and the premises were in disarray.

The front desk staff were unhelpful and rude, informing me that I would have to use a shared bathroom with a broken door that didn't lock. This was unacceptable, considering I had paid for a private room. When I requested the room I had booked, I was told it was occupied by someone else and that nothing could be done.

I immediately requested a full refund and was assured by the staff that it would be processed within 5 days, pending clearance from . However, my follow-up calls were ignored, and a subsequent call to the establishment was met with aggressive behavior.

To add insult to injury, Casablanca has now blocked my phone number, preventing me from contacting them further. This is appalling behavior and a clear indication that they are unwilling to take responsibility for their mistakes.

The level of service and communication I experienced at Casablanca was appalling, and I would not recommend this establishment to anyone.

Rating : very poor