False Adverti*****t

We made our booking through Booking.com for a stay at The Blyde Crystal Lagoon. At the time of booking, I was not aware that the unit was managed by a travel agency called Travel Narine. I booked the apartment based on the images and description provided, which clearly gave the impression that it was a lagoon-facing unit. There was also a “special offer” attached to it, and Booking.com indicated it was the last lagoon-facing unit available at that price. Naturally, this confirmed to us that the apartment overlooked the lagoon.

Unfortunately, upon arrival, we discovered that the unit was not lagoon-facing at all. I immediately contacted the WhatsApp number provided to raise the issue, and that is when I learned the property was managed by Travel Narine. The assistant responding to the messages stated, “We don’t have one-bedroom apartments facing the lagoon.” As first-time visitors to the estate, this is not information we would have known, and nowhere on the booking listing was this clarified. This felt like false advertising and was extremely disappointing.