RD
Ramie D

1 reviews | Active since Apr 2020

27 Oct 2020, 16:44

FALSE ADVERTI*****T

My husband and I had booked a weekend away via booking,com called tucked away in the tree tops. This venue was marketed as a 1 bedroom apartment, the lounge could be the 2nd bedroom. I had proceed to book, when we had got to the venue my husband and I did not stay for more than 2hrs due to the property been false advertised. It was basically a 1 bedroom with a toilet and bathroom. The lounge, kitchen, dining area was in the main building, we was told not to use the balcony as the balcony was falling apart and not safe. In no way this was a 1 bedroom apartment. To get to the fridge we need to watsapp the owner, as she had dogs which barked at us due to been unknown to them, as they need to protect their owners. What was meant to be a romantic weekend getaway turned out to be a nightmare, as the room was dusty and there was no consideration for covid taken in. Tried to make contact booking.com there was no response that friday as it was after 5pm, therefore waited for them to send us a link to rate the service or provide a review. Once they did which was a Sunday I had advised my experience and expected a full refund due to the false adverti*****t. Today they have advised me there is no compensation due to check in and they received the complaint after the stay. How disgusting service, we did not stay in this property, it was falsely advertised and they fail to provide a refund. Debbie who is the host of tucked away in the tree tops advised we need to communicate with booking.com for a refund. How can a guest be responsible for false adverti*****t, we booked online by what we see from the pictures as well as description of the property. Not every individual has the comfort of booking for a weekend away when they want as it depends on affordability as this is my husband and I situation. So what do you do in this situation accept that we have been ********** for the little money. Booking.com and tucked away from the tree tops need to rectify this as this was false adverti*****t.

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