False advertising safety on booking.com

We booked a guesthouse through the booking.com site. BERG EN ZEE GUESTHOUSE IN GORDONS BAY, Cape Town, South Africa. At that time they listed full alarm system. We had all our laptops with us and valuables as we left the next day to Johannesburg. That night we woke up and in intruder was next to our bed. I screamed and was terrified and was feeling vulnerable as we were not fully dressed. My partner's quick thinking chased the intruder out the door and he left his laptop bag and left. However we realised that he stole my expensive Apple laptop. We could not get hold of the host as she did not tell us where to find her in this big guesthouse. We were so traumatised and we ran out the door to try and see if we can find the intruder. We later drove to the police station at 3 in the morning. The host did not care. We basically paid for a nightmare night and did not even sleep much. She just manipulated a story that her insurance cannot pay for my losses. While we were eating breakfast she was in our room to check if we were telling the truth. Later on she admitted that here was footsteps up the wall where the intruder climbed up. Now I had not luck with her and started to contact customer service at ***.. It was all a PR stunt. The one after the other consultant would mail me with great false sympathy but nothing came of it. They do not want to admit that it was false advertising on their site and that the guesthouse also **** about the full alarm system that was not even activated or there was no alarm system. Then they stoled me by asking me for a police report and photos. I send them all the info for them to ignore me and say I must talk to the guest house. I had no way to contact the guesthouse as they told me she just denied all my allegations and said it was not true. So I suffered great loss and booking.com might have told the guest house to adjust her alarm system notes on their website. But I have proof and screenshots of them advertising safety and alarm system. The host also **** to them and said she has been more than accommodating. She told me the police was wonderful, meanwhile they cleaned the room so quickly so that the police could not take any fingerprints. It was the worse night of our life and no one cares... Worse is she got her money and booking.com made a money out of our losses.