False advertising for Stornoway lodge refuse deposit

Good day

I made a reservation at Stornaway for the 16th to 18th of August and would like to cancel as the property is advertised on false information.

1. The property has no pool on site 2. I called the property to check if they have a heated pool on Saturday before paying the agent said yes, only to find after paying that there is no pool. 3. The room I chose had a jacuzzi I only found out today that they don’t have it. 4. I tried calling booking.com multiple times to solve this but I am put on hold for hours and hours with no agents. 5. I called the venue today to enquire again spoke to Sisana who advised that I can cancel with full refund. 6. My money will be paid back as soon as it’s cleared on their side. 7. The property email address that is on their website does not work, it’s impossible to get through to them.

I am completely disappointed as this ruined my entire planed weekend.

And I would like to book alternative venue for my kids holiday as soon as now.

Now they don’t want to refund my money in order for me to book elsewhere

Regards