FALSE ADVERTISING AND POOR SERVICE OF BOOKINGS.COM

My wife and I had booked a 10 day stay "wish u were here" through bookings.com in Capetown as we were relocating from Durban.

Upon arrival, we were shocked at the place and it didnt look like the pictures which were advertised. I asked the Manager (Zee) onsite if we could look at the suite before checking in . He agreed and accompanied us to the room. I could not allow myself or my wife to stay there. I explained to Zee the Manager that we were not Happy and we would like a refund and he agreed with an exception that he will charge us for just that night due him reserving the room. We then agreed and he said he will send an email confirming this. We then left the venue to seek other accomodation, but the place was not as is advertised .The parking was horrible so tight, felt like I was doing a drivers test and the walk up the back tunnel or Alley was already signs of false advertising. I felt very unsafe.

After numerous Calls to Bookings.com, and submitting the emails from the Zee the manager, Bookings.com then said that his email address was not registered with them and that they needed email to process the refund from the email which is registered with them. Bookings.com was very difficult to get ahold off and then after much strenuous efforts, we get ahold of the owner who's email is registered. And the owner(Oscar) had refused to send the email, and Bookings.com refused to assist further and was helpless. We had never spent a night and we paid in full and received no compensation. I then referred this matter to legalwise who even more of a pathetic service provider and cannot get me a refund .