Extremely Disappointed with booking.com

I regret to say that my experience with booking.com has been highly unsatisfactory. I booked accommodation for September 8, but on the day of my arrival, my booking was cancelled without any prior notification.

Afterward, I rebooked a property advertised as a "Luxury 2 Bedroom Apartment" in Midrand. However, upon arrival, I encountered significant issues with check-in, as the security staff informed me that the owner had not communicated any relevant details. The person in charge number was reachable at this time. This left me and my family stranded in Midrand and forced us to make last-minute arrangements.

Additionally, I am still awaiting my refund, which the customer service agent assured me would be prioritized due to the double payment for accommodations I ultimately could not use. This experience has been frustrating, and I urge the company to address these issues to prevent future customers from facing similar problems. I hope for a prompt resolution regarding my refund.