Excuse on giving Refunds

I booked accommodation 3wks in advance. Paid directly to the property owner as the debit card was unfriendly. Couple days later I cancelled got confirmation from booking.com portal that successful.

Reaching out to Booking.com with refund as property owner was rude I also failed. Excuse from Booking.com was my proof of payment does not state that I paid in Rand(ZAR). I lost my money as my bank couldn’t understand what Booking.com need. That’s was just their lousy reason to rob me day light. I am wondering if their business is ethical. I also reached out on their LinkedIn account was told the platform is for people that are looking for jobs.