- Est No - *** - 6 Erythrina Accommodation - Barberton. 1300

I have been a registered service provider with booking.com for the last 3 years. In the beginning of this year I raised a complaint about the billing. They had charged me commission of guests who had not turned up at my establishment. I spent about 3 months moving back and fourth with this issue. Despite all the communication they refused to changed the invoice. I informed them that I will settle the invoice in 3 instalments and when I'm done they can open my place up or render it bookable as it is closed. Early this month I sent them an email reminding them that I have made all payment and that can they open my accommodation page so that I can receive bookings, till to date they have not done it. This is not my 1st encounter with this organisation regarding their billing and despite numerous complaints they still do the same mistake. Our establishments are very small so when a big company like them demand commission not earned it is not fair and really puts a strain on us small scale product owners. Regards