Dont use this website for local travel

So disapponted with Booking.com. I will never use this site again. On our check-in day, severe flooding forced us to seek alternative accommodation. I contacted their call centre, only to be connected with overseas agents. There was a major language barrier, and they completely failed to help us. Worse, they refused to transfer my existing payment to a new venue and make a booking for me. They expected me to pay out-of-pocket for a second booking using their site only while waiting 7–14 days for a refund. This left my family stranded in an emergency. From now on, I will only be using LekkeSlaap. Local platforms actually understand South Africa, care about their customers, and make a plan when disaster strikes. Booking.com only cares about taking your money! I managed to find accomodation but im still awaiting my refund!