DON'T USE BOOKING.COM FOR FLIGHTS!!

I am appalled to say the least with the incompetence of this company and the shady way they do business. On Friday the 25th April 2025 I was comparing prices on 1) Fly Safair, Lift & Booking.com comes up on the search, which I did not realise when I clicked for the FlySafair flight search. I clicked through to see if there is a place to add a voucher as I had a FlySafair voucher, I didn't see anything and then proceeded to continue iwth the Lift flight as it was about R400 cheaper than FlySafair (I thought I was booking with FlySafair directly). I then logged into my bank to approve Lifts flight details. I had about 30 mins prior taken antibiotics as I'm going to JHB from DBN for a procdure, hence looking for flight options. Lone behold, somehow I had approved 2 x transactions, booking.com have my bank details saved SOMEHOW, (I never save them) I had booked room through them last year, so with that, I didn't get an sms from my bank to say it was paid NOTHING. Which really made this seem to fishy to me. It was my error for approving it and not realising it was 2 x seperate amounts, I thought the first confirmation didn't work, so had to do it again :( This is when my nightmare started with them. I got online straight away and got hold of an agent who was very efficient, I said that I had booked in error not realising it was through a 3rd party please could they cancel and refund me my money!! This was at 4:25pm. 25 mintues after I had made the booking. I said I only want it canclled if I can get a cash refund. The lady kept gong away, then coming back to say she will see what she can do. She then proceeded to come back and tell me that it can only be cancelled for a voucher from them. I said I do not want a voucher, I want my money back, it's literlaly 20 minutes after making the booking. She once again goes away to say that she will see what she can do. At exactly 4:34pm I receive an sms to say that my flight booking is canclled. The lady comes back on and says that there's no way it can be canclled for a cash refund as FlySafair do not do refunds. She did not confirm that she had canceleld the booking so I though that it was still valid. After logging off, I checked the sms again and I realised that it was definately cancelled. So I logged back in and spoke to another agent. I told him that I did not give permission to cancel that flight??? He kept going away and coming back saying that someone will call me. I could smell a rat straight away because this is their MO to make sure people lose money and they hook them by giving them a voucher. I didn't want to cancel my Lift booking in case the FlySafair flight couldn't be reinstated. I finally get a call on Saturday late afternoon, the man who was not great at speaking english said that they can reinstate the flight for me. Bearing in mind, this flight that I looked at and didn't want to confirm was R1076 because I chose a seat out of interest to see the final price. I asked him to send me an email confirming this and all the details. It said they cannot guarantee my seat I booked (even though I paid for it) then I see further down that I will only receive a voucher for R495 so I lose almost half the money to a company that were so *********** and the lady who canceled my booking, i'm sure had and saw no consequences. Taking almost half the booking because I booked in error is DISGUSTING! I will NEVER use you again and will NEVER make this mistake again.