Dont fall Victim to ****s on Booking.com

I have always used Booking.com for my bookings until I fell victim to a **** through the message on Booking.com through online messages with the hotel. I emailed all the proof and documents and was told they had not received an email. It's a struggle to get any response via email unless you phone them and still no resolution - They told me to go through my bank but it is Booking.com's responsibility for the incident. Still waiting on a resolution - I have since cancelled all my upcoming bookings. If they know what's good for them they would sort this out as it would be cheaper to assist with the refund or even credit towards a new booking than lose out on the 4 bookings that I had previously booked .... Now I don't trust the site - Beware of Booking.com