Don't book here!!

I recently tried to book a birthday weekend away for my wife and family. I knew it was a lot of money but I wanted to treat her and decided to book without her here. Seeing on the website that I had until the 20th September 2017 to cancel my booking.

After my wife returned from her work travel and told me she would rather put the money towards my son being able to travel to play rugby I agreed and cancelled the booking within 2 days.

To my shock I am being told that I will be charged 50% of the cost of the whole accommodation for cancelling in just 24 hours. This is beyond ridiculous and I will take this further.

When I tried to contact booking.com service they say their agents are busy so I should use self-help. So there is ZERO ownership of their service

There is a reason travel agents exist and that is to avoid nameless aggregators such as Booking.com from providing you ridiculously bad service.

Don't Book here .com