***** De Ne Ville at Booking.com

Booking.com does not check their service providers, care about people landing in countries with bookings that does not pan out or respond to crisis messages. I booked and double confirmed a place in London (De Ne Ville). When the guest arrived the place was closed. It took some calls to get someone to open and then they showed him there was no booking and did not accept my card despite prior confirmation. The guest were told to pay up 200 pounds. He showed the card details which they did not accept. He had to leave. Despite this they did debit the card for the whole week that I booked and also tried through another hotel The Mawney hotel to debit more. Had I not stopped my card and asked the bank not to clear the latter transaction it would have gone through. During this episode I left several messages on the booking.com site with no response. The owner of the establishment just shouted to me when I phone again to try and sort out the issues. Booking.com does not check their service providers or care. This establishment is *****, looks like a slum form outside, the employees and owner can hardly talk English and was not interested in helping or had any concern about putting someone out on the street on a cold night with nowhere to go. I have e-mails to prove the communication and confirmation. Now booking.com is nowhere to be found. It is a moneymaking machine who does not care what happens to you in another country. Stay clear when you travel. rather use another provider and verify the whether ther establishments have been checked.