Do not waste your money.

In August 2017 I made a booking via booking.com for accommodation at Cane Cutters Estate in December 2017. When I arrive at the accommodation I was directed to a cheaper, run down, dirty unhygienic chalet, I paid and booked for what was called a double deluxe room not a run down, dirty chalet. I advised the manager that I will send her proof etc of the booking and requested a full refund and I left the following morning as I really couldn't stay in this unhygienic place. After a lot of communication via booking.com and after providing proof of the booking made and the price quoted and paid, Cane Cutters advised that they are willing to give me a free stay and not refund. In other words I am now expected to travel 650km away from home to go back to a place where the management **** about the actual happenings and wasn't willing to assist in any way whilst I was there. Safe to say I refused the ridiculous offer as I paid for 5 nights in the first place and was not refunded, Their offer will be even more costly to me. Cane Cutters advertising is false and unacceptable, Booking.com site has one price and then they insist that the prices are actually different, when you prove the price on their and and what was booked, they offer you the ridiculous compensation above but refuse to refund, Although what you paid for was never supp****, not even close actually. The disappointing thing is that i assumed booking.com was a reputable organization that dealt with reputable clients. Turns out by booking via booking.com you are actually putting yourself at Risk as they are not willing to take any responsibility for the caliber of organizations they deal with or on advertise on behalf of. And when there is an issue, they step back and are not willing to compensate/assist further you any in way. Instead they say sorry and keep assisting with false advertising via their platform. Please take note as I lost the money i paid for accommodating and had to find new accommodation during the festive season.