DO NOT USE BOOKINGS.COM! DO NOT BOOK MARINA BAY IN UMHLANGA DURBAN

My husband booked a trip to Durban at the Marina bay 201 apartment via Bookings.com for him, our infant and I for 6 nights. Booking.com and the property promise a whole functional 1 bed room apartment. Upon arrival we notice the apart has nothing in the kitchen, only 1 towel (which we were told we were unable to get washed or changed), no hairdryer, no ironing board, no hand wash. No mirror... we eventually get a hold of the property and they send us one extra Towel on Tuesday we had to stay in the apartment all day awaiting this towel but still no hope of getting these towels cleaned that's 12 showers for 3 people with 2 towels. The aircon was not working which we advised the owner off and requested a refund on day 1 we were advised they do not have money to refund us. On Tuesday the toilet was not flushing and again we reached out to the owner who nonchalantly advised that this is "normal" on Wednesday with the damp towels. The non flushing toilet and aircon that doesnt work. The apartment was developing a smell and became unsanitary for us to stay in especially unacceptable for an infant and to be forced to accept these conditions while on holiday and paying to endure that. We were unable to get a hold of the property so we called Bookings.com to help they advised we should leave if we want and they will handle it. Thereafter the owner gets back to us stating they can't refund as Bookings.com is blocking the dates and didn't pay them. Today after we provided proof to Bookings.com of the toilet etc theu advise they will not be refunding us... so what is the point of using this site and we are forced to be unsafe. Do you not care about your clients just the property? Do you not care about the standards of the places you accept on your site!? Absolutely disgusting from a place we trusted! I will be making this extremely public against the property and Bookings.com