DO NOT USE BOOKING.COM

In July 2023 I made a booking online with my app for a friend at Pra La Vue in Bluff Durban. The booking was for the 12t to 15th of July. I made the reservation on line and paid via eft. On the day my friend had to book in, I went with him to see what the place looked like. What HORROR. The room was NOT the one advertised and it was in a despicable state. Paint came off the walls and black mold was visible. The "self catering" facilities consisted of a microwave and a stainless steel WASHTROUGH for the kitchen sink. There were no dishes and cutlery and a bed that I did not even want to try out. Very flimsy bedding. We immediately told the Owner that we are not happy and that we are cancelling the booking. She accepted our cancellation and informed us that bookings.com will refund us. Afterwards I went back and took photos of the place. The double garage at the bottom of the property was being used as a woodwork or carpentry business and wood material was laying all the way on the steps outside leading to the room. These photos was sent to bookings.com together with an official complaint. Shortly thereafter I was told that bookings.com do not find anything wrong with the property and that I will not be refunded. I was dealing with the death of my sister at the time and did not have the strength to fight the fight, however, the more I think about it now, the more I want to expose them for the bad treatment I have received and the poor state the room we have booked on good faith on the photos that was provided on the sites gallery. Booking Confirmation Nr, ***

We were told that the unit we had booked came with the following - (which was not the case) (as per the booking.com app) KITCHENWARE REFRIGERATOR BALCONY DINING AREA TEA/COFFEE MAKER FREE TOILETRIES HAIRDRYER DINING TABLE BATH TOWELS.

This room was bare and ONLY a room.