DISSATISFIED PROBABLY FOREVER WITH BOOKING.COM

I am extremely disappointed with my recent experience involving a booking made through Booking.com.

I had a confirmed reservation at Chaka’s Chalet Number 20 through booking.com only to have the booking cancelled, leaving me stranded during my trip. As a result, I was forced to find emergency accommodation late at night and pay another funds for an extra booking out of pocket to secure a place to stay.

While Booking.com has refunded my original booking amount of R1,665, I have had to spend considerable time and effort pursuing reimbur*****t for the additional costs that arose directly from the cancellation. No traveller should be left in a situation where they are effectively without accommodation after holding a confirmed booking.

What is even more concerning is that this is the second time I have experienced problems involving this property. Despite assurances that the matter is being investigated, I remain concerned about whether meaningful action will be taken to prevent other guests from experiencing the same ordeal.

I am still awaiting final reimbur*****t of the additional accommodation costs and hope that Booking.com will resolve this matter promptly and fairly.

I believe customers deserve reliability, accountability, and timely resolutions when things go wrong. Unfortunately, that has not been my experience in this case.