Disgusting Service with no Empathy

My husband and I made a booking for an apartment, the funds were taken from our account and we received confirmation that the booking is confirmed for tomorrow. A few minutes later we received an e-mail from the property host that our dates are not available, due to a technical error on the system with booking.com and the property.

After several requests for an immediate refund or alternative arrangement, booking. com has been extremely unhelpful, not showing any sympathy, and is not willing to compensate us or make payed alternative arrangements for our holiday tomorrow. I have been a frequent user of their service and to say the least I am disgusted by the service I am receiving today. They are holding no accountability for their *********** systems and processes.