Disgusting!!!

Absolutely horrifying experience. ****med by people who put a listing on booking.com. We are trusting you as an international business to ensure bookings are legitimate. As usual, made my booking and arrived at the place only to get told its a ****. Called customer service in SA only to speak to someone in Netherlands who does not have a supervisor. The lady said she's contacting the property and if they do not respond in 30 minutes they will find another booking for us and process a refund in 3-5 working days. After staying on the line with someone for almost 2 hours, we decided to go back home as we had no place to go to. Only for someone to send a message on the app to say a refund cannot be processed. The property would obviously not respond, clearly as the manager of the property, Amanda also said this is a **** and the number on the booking is not contactable neither is the email address as it is not the actual property. They said to me we checked in late, which got nothing to do with being ****med. Absolutely disgusting. It's been 2 months since and booking.com customer service has not provided my refund. So what if I came from the other side of the earth? To be ****med and told the refund will be processed and there's still nothing. Someone should look into this as this is putrid. Horrifying and just disgusting for such a huge world wide company!!!!! I want my refund. I never stayed at the property due to this being a ****. But there's people on the phone who do not speak clear English and sadly sound like robots and they have a script which they only have a few options on to speak about.