DISGUSTED BY BOOKING.COM & ELEPHANT SPRINGS HOTEL & APARTMENTS - I WANT MY REFUND

On the 17th January we booked away at Elephant Springs Hotel & Apartments. Everything i did with them was via booking.com. All correspondence was through booking.com. All messages between the Hotel and I.

Upon arrival the place was so noisy and full of drunk people. People smoking **** in the corridors, mind you this is the place that said music was not allowed and no noise will be accepted and its a Family resort.

I than called reception 3 times to ask if they could get the group pf people that was so loud and smoking **** to be a bit quiet, these people did not listen. Within 2 hours of arrival we packed up and i went to reception and told them that this was an absolutely horrible experience. What type of family resort is this? I than requested my refund and i was told to handle everything through booking.com because i booked through them.

Contacted booking.com and as the attached pictures they said that the property without my knowledge had messaged me on booking.com and gave me a different booking number ( guess what they made it seem like i booked directly with them)

This is utterly disgusting for a business.

I want my full refund as i did not stay at their place. I wouldn't even recommend this place to anyone.

If i don't receive my full refund i will bring my lawyer into this. Not only will they pay my refund due to me but they will pay extra for all the wasted time, having to go and find other accomodation at such short notice.

Between Booking.com and Elephant Springs Hotel and Apartments, i want my refund within the next few days. This post will be going on every social media platform there is out there.