Disgusted

Dear Booking.com Customer Service,

I hope this message finds you well. I am writing to express my deep concern regarding an issue with a recent booking attempt through your platform.

On 14 June , I attempted to make a reservation for Versailles. Despite receiving confirmation that the booking process was underway, the transaction was never completed, and I did not receive a confirmation email or booking reference.

However, I was shocked to discover that my account was charged 199 on 14 June, despite the booking not being finalized. This unauthorized charge has caused significant inconvenience and financial strain for me.

I kindly request that you:

Immediately refund the amount deducted from my account. Provide clarification on why the booking was not completed despite the charge being processed. Ensure that my personal and financial information is secure and not subject to any further unauthorized charges. Please address this matter urgently and provide a resolution at your earliest convenience. I expect a prompt response to this complaint and a full refund of the deducted amount within few days.

Thank you for your immediate attention to this matter. I look forward to your swift resolution.

Sincerely, Jolene