1 reviews | Active since Feb 2013
Booking.com has gone DOWN the drain. It's hard to believe that this online booking platform has deteriorated so significantly. I made a booking weeks ago which was confirmed. I received a confirmation weeks ago and most recently an email about my accommodation's name change. As it's a short time before my stay I checked on the app to see that the accomodation had been cancelled, without reason. On closer inspection the property appears to have dramatically increased their prices from a few weeks ago. Having specifically booked a couple of weeks ago when the rates where less, this appears to be somewhat of a ****. Adding insult to injury, I am unable to message the property in question with "message not sent" displayed and with customer service continually rejecting my message, without any response displayed to my message ending with "this chat has ended due to inactivity". I feel that Booking.com has become a ****!
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