Disaster and disappointing service

I booked an accommodation on Wednesday 24 th November for Saturday 27 th in Amanzimtoti and I paid . When I woke up today I got an email from the property Cabana del mar that I should cancel because they have a problem with a geyser.,I called the property and they confirm the problem. I tried to do cancellation but I was told I will be charged cancellation fee,I called them and tell they can't do that because it's not my fault.They did the cancellation on their side without any cancellation fee which was good but now they can't release my money to my account so that I can book another place,they want me to book another place and pay again because my money will take 7 days to be on my account why,I'm desperate because I must be in Durban tomorrow what a disappointment and poor service. Those people have my money but can't help with accommodation or give me my money back