Disappointing service from Booking.com

I am extremely disappointed with the service I received. I would give this platform a zero-star rating if possible.

We booked at this accommodation for one night, specifically requesting a double bed, due to its proximity to the airport for an early morning flight. However, upon arrival, the receptionist informed us that the room type we booked was unavailable.

To add to this, the property appeared significantly inferior to the images shown in your online posts, and I felt quite uncomfortable with the overall environment.

The receptionist contacted his manager, who simply told us to find alternative accommodation. Since that weekend, I have made numerous attempts to contact your customer service via phone, email, and messaging, but the responses have been generic and unhelpful.

I am very dissatisfied with how this situation has been handled. I strongly doubt that I will receive the refund I am entitled to. I will NEVER use this platform again and will not recommend it to anyone.