Disappointed

I’d like to express my extreme disappointment to Bookings.com. I was stranded for 4hours going up and down with my luggage and no place to stay.

It begins here . I booked around the 23rd Dec(confirmation number-***) prepping for my vacation to Durban dated the 31st Dec. My booking was confirmed, you guys were even responding to my messages as I was following up and confirming my booking days before my vacation. I then flew to Durban only to find out upon arrival that the place I booked is no longer operational.Make me understand how is an apartment that’s shut down still on your Bookings app? And you guys don’t see it?

When I arrived I sent messages to guys with no response I decided to call the number that was displayed on the booking and the gentleman told me it has been shut down.

I called Booking customer care service. You guys told me the owner did tell me during the week via email that I must cancel cause the place has been shut down. You know that’s not true cause the email only stated “If I want to cancel I can do so free of charge.” Nothing mentioned on that email that the place is no longer operational . Also you guys could have easily sent me a message to consider booking another place also explaining the reason why.

Anyways, I’m writing this in complete disappointment. It’s sad that the only thing you guys said was “sorry “ and that you’ll refund my R1200 fully. And also cover R400 more if I book the place thats “suggested” by you. You guys then went ahead and suggested a place worth “R2900” . Where would I have gotten so much money at that time? When I’ve already paid for so many things already. I asked you guys that I atleast look for another place on the bookings app cheaper than R2900 but I was told if I don’t book the one you guys suggested I won’t be covered for the R400 for compensation. All I can say is if it wasn’t for AirBNB I would have most probably passed on out.