Disappointed 😞

Dear Booking.com

I'm writing to express my extreme frustration and disappointment with the handling of my refund for my cancelled booking at Old Mill Guest House. Despite being told by the property to cancel due to a change in ownership confirming a full refund. I've been waiting for almost to months for the refund to be processed.

I've submitted all required documentation, including bank statements, and have sent multiple follow-up emails, but I've received no assistance. It's unacceptable that I've been met with repetitive requests for the same information I've already provided.

The original booking amount was R2412, taken on August 27, 2025, and I've yet to receive any update on the refund status. I'm extremely disappointed in the lack of care and poor service I've experienced. I urge you to expedite the refund process immediately.

I look forward to hearing when will this refund will be paid.

Thank you.