Disappointed

I booked through Booking.com for a week's stay at Casuarina Sands self catering over the Christmas period. We decided to take what we thought was luxury accommodation at R2000 a night We were bitterly disappointed, when we arrived as we couldn't get into the garge that had been allocated for us. it was a boiling hot humid day on the 21st December we immediately tried to put on the ceiling fans, and they never worked. As time went by we were even more disappointed, no decoder so no signal to watch TV, the oven never worked and we had bought frozen meals with us which go in the oven for 30 minutes The contents advertised by Booking.com were not there - no dishwasher, hairdryer, iron, toiletries, DVD player, DSTV, Tumble Drier, Tea/Coffee maker, not even one hanger to hang up your clothes We virtually only slept there and over Christmas moved out for 2 days as we had no oven The owner Susan van der Walt couldn't care less and made no amends to fix the broken items, she offered an extra night's accommodation - as if!!! and later a R1000, which is an insult Booking.com phoned us a few times and liaised with the owner, but nothing has been done I hold Booking. com accountable as it is false advertising, for R14000, you expect what you pay for and everything to be in working condition We will never use them again, we have booked many overseas trips with them in the past and was always satisfied, we expect half our money back, but as they never even reply to the 600 odd complaints, I don't hold out much hope