Deceived by Manipulative Advertising and Shoddy Customer Support

I recently booked with Wex1 Style Living thru the booking.com website. It was a horrific experience and booking.com refused to assist and left me stranded in Cape Town. I have sent multiple requests for help and submitted all the relevant information a, despite this they have ignored my cries for help. The property adverti*****t was misleading and the pictures advertised were not of Wex1 style living. The property was dirty with torn linen, cigarette stompies littering the apartment, windows could not be closed, couches were soiled and grimy, plug points were grubby, build up dust of wooden panels and the room had an awful stench. Proof of this was submitted to Booking.Com on numerous occasions. The unit looked nothing like what we booked and Booking.Com despite being sent the proof refuses to refund the money I spent.