Customer service non-existent

I've been using Booking.com for a number of years and have generally been happy with the service. Based on number of stays I qualify for Genius level 2 status but for some inexplicable reason my Genius status has been "temporarily suspended". After lengthy correspondence with customer service I'm still nowhere iro resolving the matter. Booking.com customer services offered various excuses including blaming the algorithm, "reinstatement as courtesy", numerous friendly but meaningless apologies, an offer for Euro27 refund after losing Euro70 on a booking due to status changing whilst making booking. Also promises of reinstatement only for the status to revert to "temporarily suspended" as soon as I log in. I've requested the matter be escalated but apparently it's not an option. As a regular and loyal client I'm obviously disappointed with the terrible service levels and will be looking at alternative booking vehicles for our upcoming travels.