******* booking.com

Hi everyone. I am really not someone that like to complain but today I feel it is necessary!

Booking.com is really extremely poor in the service or assistance they are providing in the time of Covid19. If you look at their FB page you will see that I am one of many people who complain about unfair treatment and poor service. I started communicating with them 6 weeks before my suposed hotel stay date. Either to obtain a voucher or arrange an alternative date. I also contacted the hotel myself and they said I can gladly get a voucher that I need to use within 18 months. However, the hotel requested that booking.com should ask for it on my behalf. Except for the fact that you only get standard programmed answers from booking.com they said I don't qualify for a voucher, according to the hotel's conditions. This was their 1st lie! After weeks of back and fourth communication , I asked them to just move my date to November 2020. Booking.com communicated with me via email and I rep**** to their emails. On two occasions I requested for them to move my date to November. However, I got no reply and it was only after my booking date expired, they let me that they cannot respond to my email requests, because they only react on messages on their customer care platform (I actually attached a photo of my emails as proof that I requested the change before my proposed stay).How rediciouls is that? I rep**** directly on their email in which they have asked me to provide a new date. They can read my emails and reply on them but cannot handle my request send via email. I really want to ask that you should not support Booking.com in the future. They ***** people's money and are totally ********* in the service they provide.