Complaint - Happy Rhino Hotel & Bookings.com

Good day

My email dated 15 March 2019 to Bookings.com refers.

I don’t get any satisfaction to my query about the Happy Rhino Hotel where we booked from 12-14 March 2019. Nobody is contacting me or giving me proper feedback on my complaint. Your website does not have any contact details either.

Herewith the Confirmation number and pin code for bookings.com

Confirmation number: ********** 156 (10 digits) PIN code: 1010 (4 digits)

I want my money back because the photos on the website is totally misrepresenting the real Happy Rhino Hotel. The walls are dirty, the one lift does not work and the buttons is pasted with masking tape, the rooms are pathetic. This is absolutely substandard accommodation. The parking bay also takes only a few vehicles of which you must park between washing machines. The reception staff was also very unfriendly when we arrived and did not want to give us the owners name and surname.

Please contact me on ********** . I want my money paid back.

I also will lodge a complaint on Hellopeter.com and will lodge a complaint at the consumer board and the Cape Town Tourism board.

I complete the review on the internet 3 times and every time there is a problem and nobody contact me. I want my money back - R2 880.

Helen Nel Cell **********