Complaint

I booked an BNB apartment in Somerset West on Booking.com on Wednesday 27 April 2022. While I was booking the apartment, the website asked for a payment and the booking was confirmed. On Thursday the site said that my booking could not be accommodated and I had to cancel my booking. My payment had been accepted and nowhere was any notification given that my booking would be cancelled. When I requested my money back as quickly as what I paid for the reservation, the consultant informed me that I must wait 3weeks for the refund. Now I cannot make another booking anywhere else because my money is tied up in Booking.com and I needed to be in Somerset West this weekend. This is bad service and I want my money returned to me immediately because I did not hesitate to make the deposit when it was requested.