complaint

My name is Bongumusa Mkhize, i made a booking through booking.com for accommodation at "Casa De Luxe Boutique Guesthouse" for an amount of R2.313. for dates 7-8 April. which was confirmed with confirmation *** and pin: 7130. however i than realized that i had booked wrong dates. than called the hotel to cancel the booking in less than 24hrs on the number +27 (32) ***. and i spoke to promise/primrose who was not helpful at all. she was refusing to cancel the booking or at list give me options on how to cancel. i requested to speak to her manager which she also refused do so. she later on than called and gave me the number for booking .com *** for cancellation. i called booking.com and spoke to a lady who was very helpful. and she assisted me with free cancellation. she also sent an email to the hotel to confirm the cancellation. so I called the hotel again and asked the lady to accept and confirm the cancellation which was sent by booking. com. she told me the email doesn't come straight to her an again would not give me proper information as to how I would get help. she was arrogant, and very ***********. i straight to the hotel thinking mby i will be assisted face to face. still didn't get help.

later on the day they accepted the cancellation with 50% back into my account, which I'm still not happy about as i cancelled in less than 24hrs. and its their fault for stalling the cancellation time. i want my money back NOW!