Commissions charged for no shows

<p>I have my spare room on booking.com and received four bookings that I requested cancellations on, as no deposit was forthcoming. On the arrival date, the reservation is no longer on the extranet, so you can't press 'no show'. Yesterday I received an invoice for commissions on all four bookings, and am now finding that I can't get through to anyone who can help me reverse these. Support is almost non-existent in SA. It's terribly frustrating. </p>