Clueless Customer Care

Do not under any circumstances use bookings.com if you value your hard earned money. We have spent days on end with customer care, and after 6 months, our refund has as yet not been attended to. They have given all sorts of excuses, at one point telling us that the airline we have used has not yet authorized a refund. After contacting the airline, and speaking to very helpful staff, we found out that it was booking.com, and not the airline, that has not concluded the necessary paperwork. Once we got that started we checked in weekly with booking.com. Nothing but standardized responses along the lines of 'Our team is working on your refund, please be patient'. On 3 different occasions we were actually kicked off chats when insisting on speaking to senior staff. Do not waste your time and money, these are ruthless people to do business with, with support agents that carry no knowledge of their products or policies. R20 000 which we will probably never see again.