City Chic Studio Cape Town- Booking.com

Our requests are completely ignored as customers and yet the rooms are not ready on time. I'm very dissappointed by the complete disregard for customers.

On booking I requested an early check-in of which there was no response to my request until I phoned yesterday to confirm of which, my request was declined.

After walking around town with my luggage at past 12 I decided to check the location to check if there wasn't a possibility of security keeping my luggage as I had communicated with the host yesterday, who told me there was no one on the property; and to my suprised I found the area had a reception which was actually keeping luggage for visitors.

I was advised to contact the host by reception to check if by any chance the room was ready; the host requested me to send a whatsapp message and they would respond and 45min later they had not responded. I called back and they said they'd check the house keeper again as she said she was busy with the room when they previously checked. The host contacted me back saying the room was ready and I could checkin; to my surprise I was met by a messy room.

I decided to leave my bags with reception and attend to the conference I had come to attend after I had missed most of the day due to accommodation issues. At 14:40 I went to check if the room was ready and I met 2 guys who were on their way to the room because they had forgotten their charger. The room was still not ready not to mention that the mattress protector and sheet inner where in a disgusting condition and clearly wouldn't be changed as the sheets and pillow cases had already been removed.

I phoned again and was asked to wait until 15:15 as the house keeper was busy attending to the guys with the charger and waiting for linen. By 15:15 the room was still not ready.

I waiting for more than 3 hours for a room which was apparently being cleaned at past 12 after I had requested an early check-in of between 8am and 9am. I'm not sure when the room became ready because I ended up leaving for conference.

The disregard for customers from your company is astonishing.