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sazini.sazini.mashaba sazini.sazini.mashaba

1 reviews | Active since Jun 2016

16 Aug 2017, 14:28

Change in booking amount after 2 months: Klipkopje Guest Cottage in Whiteriver

Good day I just received an email from bookings.com saying the following. I will not accept this as I have made this booking in June. Now two months later I am being told that they made a mistake. Where am I suppose to find accommodation this late at the price that I can afford. I believe I should get better service than this. I don't even believe they made a mistake. How can a booking go from R5600 for 4 night to R8400 per night even if it was a mistake that is an insane mistake. I need a better service or a better explanation I am not accepting this excuse. In the past 2 months I have contacted the cottage owner twice (phone call and email) to request banking details to pay the deposit and they did not send them to me. On the phone never did the owner mention that the pricing was incorrect on the site. Clearly there is more to this than just a change in price. I want a better explanation. I went back on the site today

Email from Bookings.com Dear Mrs Sazini Makamu, Thank you for choosing Booking.com. We tried to contact you by telephone to discuss an error in the rates for your booking with Klipkopje Guest Cottage, but were unable to reach you. We apologise on behalf of Booking.com and Klipkopje Guest Cottage for this error. The actual rate for Klipkopje Guest Cottage is 8400 ZAR per night, and not 5600 ZAR as mentioned on your reservation. Please consider this offer, and contact us at your earliest convenience to confirm if you can accept it. We thank you for your understanding and we are available 24 hours a day to help reach an agreeable solution. Thank you again for choosing Booking.com. Kind regards, -- Emmanuel Booking.com Customer Service Team

Click here to view your confirmation, upgrade your room and much more. Anytime. - Booking.com Customer Service Team

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