Car Rental **** Alert - Bookings.com

I made a reservation for a car via Bookings.com (Ref no. ***) to collect on the 18th December from Mthatha Airport. On the 17th December I called Budget Car Rental and they informed me that they don't have any cars available and they don't know how my booking was confirmed.

I immediately contacted Bookings.com who then informed me that they will escalate the matter and revert to me. Furthermore, the Agent from Bookings.com advised that they will cancel the booking from their side and escalate it for a full refund.

However, now I am informed by Bookings.com that I will not be getting any refund as I only went to the car rental on the 17th of which the car rental was not obligated to give me a car. This is despite the fact that Bookings.com is the one that canceled my booking on the 17th, thus there was no reservation on the 18th for me to go with. In fact, until I followed up on the 10th of Jan, I never received any communication from Bookings.com.

I have been a loyal customer of Bookings.com for years in terms of accommodation and I never thought they were capable of ****ming people.