1 reviews | Active since Jun 2024
Cancelled Reservation
On the 4th March 2024 I made a booking with Booking.com for the 27th April 2024 for the following property, 3 bedroom, 2 bathroom, Fourways Sandton Rosewood Road, Sandton, 2055, South Africa. I tried communicating with the property manager on all the contact details listed with no success, I then sent an email to *** requesting them to reach out to the property about the check in details. I was informed by Alexis A that all the details will sent to me by check in date. On the morning of the 27th I tried contacting the property manager again with no luck and I then sent an email to *** requesting the check in details but did not receive any response from them. My check in time was 12:00 I phoned their customer care number and spoke with Hesham A and Donia who advise that I needed to wait for the property to contact me even after my checking time had past. After numerous calls with Booking.com I received an email at 03:34 from them saying the property had cancelled by booking, leaving me and 5 other guest high and dry with nowhere else to go.
