CAN I HAVE MY MONEY BAC****!

I am writing this review as a last resort. I made a booking for the first time with Booking.com on 13/07/2018 and the funds were instantly taken out of my account. When I used my GPS to try and find the hotel called Businessburg Hotel I found myself right dead in the middle of the dodgiest part of Johannesburg CBD. I called the company prior to coming and when I had arrive to the point my navigator sent me to. I could not locate the place and felt unsafe as I was being followed around by some men. I called and was advised by the receptionist after several calls that I would be fetched by a security guard. i described myself and waiting to no avail. I ended up leaving after about an hour of roaming around there.

I had to find alternative accommodation for the evening and I called the hotel as soon as the following day. They advised me that the manager was not in and that they would call me back. I have called back several times and at no point was the manager in.

I then escalated this to Booking.com directly on 27/07/2018 and explained what happened. The lady I spoke to was kind and reassured me I would get my refund as soon as they received my account details. I responded to the email I was sent and had to respond twice as I had no-one document that had all the information they needed. Nothing was done regarding still. I have been sent from pillar to post and all I want is my money back. This is causing me unnecessary distress.

It is now the end of September and nothing? What is this?