Broken Dreams - Another Sad Christmas thanks to Booking.com

I booked accommodation in April 2025 through Booking.com and immediately paid in full for this 9 days holiday this festive season 19th to the 27th December to experience our first ever Christmas Holiday in Ballito. I received a Booking confirmation all was in order and suddenly this week I received an email informing me that our booking was CANCELLED and that we may select an alternative date for our planned holiday. I arranged these specific dates because my husband suddenly passed away 2 days before Christmas last year. It was traumatic and the saddest Christmas ever. I wanted to take my son away to help deal with the memories of our last Christmas without my husband and father. The sad truth is, I specifically booked the accommodation with no cancellation refund option to ensure that we get away over the holiday. Yet they cancelled our accommodation without any refund. The reason was "owner emergency". It is shocking how, after all these months looking forward to spending time together on our first ever Christmas holiday to now have no money or accommodation :-( My heart is broken and I have no idea how to explain this to my son after we made all these plans for our First Ever Christmas Holiday :-( Our Beachfront Bliss in Ballito - 3 now left us stranded this Christmas - I will never make use of Booking.com ever again.